Privacy Policy
Last updated: May 8, 2026
This Privacy Policy explains how OneStopMart (“we”, “us”, “our”) collects, uses, and shares information when you use our app, website, and related services (collectively, the “Services”).
Information we collect
- Account information: name, email, phone number, and login credentials.
- Order and payment-related info: items ordered, order history, delivery address, and transaction identifiers. We do not store full card details if you pay via a third-party payment provider.
- Device and usage data: app version, device identifiers, IP address, browser type, and interaction logs used for security, analytics, and improving the Services.
- Support communications: messages you send to our support team and associated metadata.
How we use information
- Provide, maintain, and improve the Services.
- Process orders, deliveries, and customer support requests.
- Detect, prevent, and investigate fraud or abuse.
- Communicate updates, receipts, service messages, and account notices.
How we share information
We may share information with service providers who help us run the Services (e.g., hosting, analytics, customer support, delivery partners, payment processors). We may also share information when required by law, to protect our rights, or in connection with a business transfer (e.g., merger or acquisition).
Your choices
- Access and updates: you can update certain account details within the app.
- Account deletion: see Account Deletion for steps to delete your account.
Data retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and applicable requirements.
Security
We use reasonable administrative, technical, and physical safeguards to help protect your information. No method of transmission or storage is completely secure.
Contact
If you have questions about this policy, contact support@onestopmart.com.