How can we help?
Find answers to common questions, or reach our team directly. We're here to make your OneStopMart experience seamless.
FAQ
Frequently asked questions
How do I place an order?
Browse items, add them to your cart, and tap checkout through OneStopMart app.
Can I track my delivery in real time?
Yes. Once your order is dispatched you'll see live status updates—pick & pack, out for delivery, and delivered—right in the app.
How do I cancel or modify an order?
You can cancel within 2 minutes of placing an order from the Order Details screen. After dispatch, modifications are not possible. Contact support and we'll do our best to help.
What payment methods are accepted?
We accept Cash on Delivery only to keep things simple and secure for everyone. Adding online payments soon! (You can ask for qr code payment with the delivery person for now)
My item arrived damaged or missing. What do I do?
Report it via email to onestopmartp12@gmail.com within 24 hours. We'll arrange a refund or replacement accordingly after investigating the issue.
How do I request account deletion?
You can simply send us an email at onestopmartp12@gmail.com. Please include your registered email address and a brief reason for deletion. We'll process your request within 7 business days and confirm once completed.
Is my personal data safe?
We collect only what's needed to operate the service and never sell your data. Read our Privacy Policy for full details on what we collect and why.
Which areas do you deliver to?
Delivery zones are expanding. You can check the delivery areas on the app visually through the map. If your area isn't covered yet, please reach out to support or comment on our social media with your location details—we're prioritizing expansion based on demand!
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Reach our support team
Can't find what you're looking for? Send us an email and a real person will get back to you as soon as possible.
onestopmartp12@gmail.com