Terms and Conditions

Last updated: May 12, 2026

1. About OneStopMart

OneStopMart is an ecommerce platform where users can browse, order, and receive products through our app or website.

2. Phone Login and OTP Verification

Users log in using their phone number and SMS OTP verification. You are responsible for keeping your phone number secure and accessible.

3. Orders and Availability

Product prices, stock, delivery fees, and delivery times may change. Orders may be accepted, rejected, delayed, or cancelled depending on availability and service area.

4. Location and Map Services

OneStopMart may use map and location information to show delivery availability, calculate routes, and help complete your order. You can manage location permissions from your device or browser settings.

5. User Responsibilities

You agree to provide accurate phone, address, and order details. Fake orders, fraud, misuse, or harmful activity may result in account restriction.

6. Delivery

Delivery times are estimates and may be affected by traffic, weather, product availability, rider availability, or other conditions.

7. Refunds and Cancellations

Refunds or cancellations depend on order status, product type, and store policy. Some products may not be returnable once delivered.

8. Privacy

We may collect your phone number, order history, delivery address, and location-related data to operate OneStopMart and improve our services.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of OneStopMart means you accept the updated terms.

10. Contact

For questions about these terms, please contact OneStopMart support.